Naked Wolfe Returns
How do I return an order?
To return your order, simply click the above "Return an Order" link and follow the prompts. If you require an exchange, please also include when filling out your return reason the item and size you wish to exchange to.
Once complete, this will then provide you with a unique RMA code and inform you how and where to deliver your goods for exchange or refund.
How do I return a Local Delivery order?
The 90 Minute Local Delivery service offers free returns. To return your order, simply click the above "Return an Order" link and follow the prompts. If you require an exchange, please also include when filling out your return reason the item and size you wish to exchange to. Once complete, this will then provide you with a unique RMA code and inform you how and where to deliver your goods for exchange or refund.
Our Returns policy lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately we cannot offer you a refund or exchange unless a product is faulty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
SALE ITEMS - All sales are final and items cannot be returned or exchanged.
As our Returns Hub is based in the UK, you will receive a free return label once your return request has been approved. If you selected the 90 minute Local Delivery service as your delivery method, you will be offered free returns as well.
If 14 days have gone by since you received your order, unfortunately we cannot accept a return unless a product is faulty.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund for the cost of your shoes will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We offer exchanges on all items as we understand sometimes the shoe doesn't always fit. If you wish to exchange for an item of higher or lower value, you will need to be charged/credited accordingly.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund because an item is faulty or damaged, the cost of return shipping will be refunded back to you.
If you have any questions, feel free to email email@example.com.