FAQ

How do I know I am ordering from a legitimate Naked Wolfe website?
The only websites we operate are nakedwolfe.com and uk.nakedwolfe.com. Please verify the website address before checking out. We will always send you an order confirmation with details once an order is placed. If you have any concerns, please immediately contact us at info@nakedwolfe.com and we will happily assist you.

Can I return an item I bought on sale?

All items purchased at a 30% off discount during sale events are only eligible for exchanges, no refunds.

All sale items purchased with a 50% or higher discount, are final sale and not eligible for returns, exchanges, or refunds.

Any items purchased during a promotional period lower than a 50% discount can only be exchanged for item of same value.

During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout. 

How much does shipping cost? 
Orders delivered within the United Kingdom are charged at a flat rate of £5 for DHL Express or Royal Mail Next Day Delivery.

Shipping to Russia/Ukraine/Belarus/Myanmar
We apologise that we are currently unable to ship to Russia, Ukraine, Belarus and Myanmar at this time.

Where are Naked Wolfe products shipped from?
All Naked Wolfe products are shipped from our fulfilment facility in the United Kingdom, or from our warehouse in the Netherlands.

How long does shipping take?

Delivery takes between 3-5 working days from the time of despatch, with a 1-2 day processing time in our warehouse. All packages will be delivered with no signature required. During a sale period, please allow additional processing time for your order to be despatched. 

In addition, please be aware that there could be delivery delays from the shipping carriers during the holiday period due to the a high volume of parcels, which Naked Wolfe has no control over. 

We apologize for any shipping delays that may occur during peak periods from November to January due to the holiday season.

Can I cancel my order?
Once your order has been placed, we cannot make changes or cancel your order. Please make sure the correct style and size is selected prior to checkout. If once you receive your order and you wish to return it, please reach out to info@nakedwolfe.com and they will accommodate your request. 

How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page. 

Can I get a refund if I don't like my order or if it doesn't fit? 
Please ensure you try on your shoes on a soft surface, any shoes returned back to us with damaged or marked soles, cannot be refunded or exchanged.

We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place, please note this excludes sale items. Any refunds will be processed to your original payment method. It can take up to 10 working days to re-appear into your account once your refund has been processed. 

In the event that a return is completed and the refund amount owed exceeds amount paid, you will be credited the remaining amount in the form of a Naked Wolfe gift card.

Will I have to pay additional taxes and duties? 

All UK orders will not be liable for additional duties and taxes if the order is sent from our UK warehouse. We do our best to fulfill all UK orders from our UK warehouse to avoid these additional charges.

Pre-Order Purchases
All pre-order item dates are an estimated date of when stock should arrive at the warehouse and are subject to changes due to unpredicted delays with the shipments. All pre-order orders will be dispatched within 24 hours of the stock arriving. We appreciate your patience as we wait to restock.

Handle & Care
Hand wash or spot clean all shoes with a non-transferrable cloth and do not place in the washing machine. Do not use soap as this can cause the dye to run. For all-white shoes, you can purchase the Dasco White Restorer to keep your shoes as clean as possible.