VAT & Duty Included // FREE Delivery & Returns

FAQ

How much does shipping cost? 

Orders delivered to the United Kingdom are charged at a flat rate of £5 for next day delivery or Free 48 hour delivery which is shipped via Hermes. Orders delivered with our Local Delivery service is free and will be delivered via courier. 

Where are Naked Wolfe products shipped from?

All Naked Wolfe products are shipped from our fulfilment facility in the United Kingdom or from our fulfilment facility in the Netherlands. 

How long does shipping take?

Delivery takes between 1-2 working days from the time of despatch, with a 1-3 day processing time in our warehouse. During sale periods, please allow additional time for your order to be processed and dispatched. 

Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order.

How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page. All Sale items are final sale and cannot be returned or exchanged. 

*Please Note: All promotional bundle purchases are non-returnable, but you may exchange for a different size if needed.

Can I get a refund if I don't like my order or if it doesn't fit? 
We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place. We will refund you directly into the card/account which you paid from originally. It may take a few days to re-appear into your account once your refund has been processed. All Sale items are final sale and cannot be returned or exchanged. 

*Please Note: All promotional bundle purchases are non-returnable, but you may exchange for a different size if needed.

Sale item Returns

SALE ITEMS - All sales are final and items cannot be returned or exchanged.

Will I have to pay additional taxes and duties? 

No, there is no additional taxes or duties to be paid on top of your order. All prices include Tax and Duties. Please note, some products you may need to pay duties or taxes- it will be noted in the product's description.  

Pre-Order Purchases

All pre-order item dates are just an estimated date of when stock should arrive and are subject to changes due to unpredicted delays with the shipments. 

Handle & Care

Hand wash all shoes and do not place in the washing machine. All white shoes, you can purchase the Dasco White Restorer to keep your shoes as clean as possible. 

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