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FAQ

How much does shipping cost? 

Orders delivered to the United Kingdom are charged at a flat rate of £5 which is shipped via UPS Express.

Where are Naked Wolfe products shipped from?

All Naked Wolfe products are shipped from our fulfilment facility in the United Kingdom. 

How long does shipping take?

Delivery takes between 1-2 working days from the time of despatch, with a 1-3 day processing time in our warehouse. 

Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order.

How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.

Can I get a refund if I don't like my order or if it doesn't fit? 
We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place. We will refund you directly into the card/account which you paid from originally. It may take a few days to re-appear into your account once your refund has been processed. 

Sale item Returns
All sale items are subject to our 14 day return policy in which you have 14 days to return your shoes for an exchange or store credit. Sale items cannot be refunded. If 14 days have gone by since you received your order, unfortunately we cannot accept a return unless a a product is faulty. Our Returns Hub is based in the UK, you will be liable to pay all shipping costs for returning the goods back to us.

Will I have to pay additional taxes and duties? 

No, there is no additional taxes or duties to be paid on top of your order. All prices include Tax and Duties.

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