FAQ

Can I return an item I bought on sale?
All sale items purchased with a 50% or higher discount, will be final sale and are non-returnable.
All sale items purchased with a 30% or lower discount, will be granted a return for either a store credit, or an exchange for an item of the same value.

During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout. 

How much does shipping cost? 
Orders delivered within the United Kingdom are charged at a flat rate of £5 for next day delivery (order before 3pm) or Free 1-2 days delivery which is shipped via Royal Mail. Orders delivered with our Local Delivery service is free and will be delivered via courier. 

Where are Naked Wolfe products shipped from?
All Naked Wolfe products are shipped from our fulfilment facility in the United Kingdom, or from our warehouse in the Netherlands.

How long does shipping take?
Delivery takes between 1-2 working days from the time of despatch, with a 1-3 day processing time in our warehouse. During a sale period, please allow additional processing time for your order to be despatched. 

Can I cancel my order?
Once your order has been placed, we cannot make changes or cancel your order. Please make sure the correct style and size is selected prior to checkout. If once you receive your order and you wish to return it, please reach out to info@nakedwolfe.com and they will accommodate your request. 

How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page. 

Can I get a refund if I don't like my order or if it doesn't fit? 
We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place. We will refund you directly to the card/account you paid from originally. It may take a few days to re-appear into your account once your refund has been processed. 

 

Will I have to pay additional taxes and duties? 
If your shipping address is located in the United Kingdom, there will be no additional taxes or duties to be paid on top of your order. All prices displayed on our website include Tax and Duties. 

Pre-Order Purchases
All pre-order item dates are just an estimated date of when stock should arrive and are subject to changes due to unpredicted delays with the shipments. 

Handle & Care
Hand wash all shoes and do not place in the washing machine. All white shoes, you can purchase the Dasco White Restorer to keep your shoes as clean as possible. 

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