FAQ

Can I return an item I bought on sale?
All sale items purchased with a 50% or higher discount, will be final sale and are non-returnable/ non-exchangeable/ non-refundable.

During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout. 

How much does shipping cost? 
Orders delivered within the United Kingdom are charged at a flat rate of £5 for next day delivery (order before 3pm) or Free 1-2 days delivery which is shipped via Royal Mail. Orders delivered with our Local Delivery service is free and will be delivered via courier. 

Shipping to Russia/Ukraine/Belarus/Myanmar
We apologise that we are currently unable to ship to RussiaUkraine, Belarus and Myanmar at this time.

Where are Naked Wolfe products shipped from?
All Naked Wolfe products are shipped from our fulfilment facility in the United Kingdom, or from our warehouse in the Netherlands.

How long does shipping take?
Delivery takes between 1-2 working days from the time of despatch, with a 1-3 day processing time in our warehouse. During a sale period, please allow additional processing time for your order to be despatched.
In addition, please be aware that there could be delivery delays from the shipping carriers during the holiday period due to the a high volume of parcels, which Naked Wolfe has no control over. 

Can I cancel my order?
Once your order has been placed, we cannot make changes or cancel your order. Please make sure the correct style and size is selected prior to checkout. If once you receive your order and you wish to return it, please reach out to info@nakedwolfe.com and they will accommodate your request. 

How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page. 

Can I get a refund if I don't like my order or if it doesn't fit? 
Please ensure you try on your shoes on a soft surface, any shoes returned back to us with damaged or marked soles, cannot be refunded or exchanged.

We allow up to 14 days from date of order delivery to return an order. If you return an item within this time period we allow either an exchange or a refund to take place, please note this excludes sale items. Any refunds will be processed to your original payment method. It can take up to 10 working days to re-appear into your account once your refund has been processed. 

Will I have to pay additional taxes and duties? 
You may need to pay additional taxes and duties at the time of delivery as we have multiple warehouses now, which will be due at the point of or after delivery. . We try our best to fulfil all UK orders from our UK warehouse to avoid the additional charges, but there will be times we cannot due to stock levels. 

Pre-Order Purchases
All pre-order item dates are an estimated date of when stock should arrive at the warehouse and are subject to changes due to unpredicted delays with the shipments. All pre-order orders will be dispatched within 24 hours of the stock arriving.  

Handle & Care
Hand wash all shoes and do not place in the washing machine. All white shoes, you can purchase the Dasco White Restorer to keep your shoes as clean as possible.