*Please Note: All promotional bundle purchases are non-returnable, but you may exchange for a different size if needed.
How long does shipping take?
Delivery takes between 1-2 working days from the time of despatch, with a 1-3 day processing time in our warehouse.
Will I have to pay additional taxes and duties?
No, there is no additional taxes or duties to be paid on top of your order. All prices include Tax and Duties. Please note, some products you may need to pay duties or taxes- it will be noted in the product's description.
How much does shipping cost?
Orders delivered to the United Kingdom are charged at a flat rate of £5 for next day delivery or Free 48 hour delivery which is shipped via Hermes. Orders delivered using our Local Delivery service is free and will be delivered via courier.
Can I return an item I bought on sale?
SALE ITEMS - All sales are final and items cannot be returned or exchanged.
All sale items are final sale and cannot be returned for a refund or be exchanged. Any items purchased from a bundle cannot be returned for a refund, but they can be exchanged for a different size if needed.
Where are Naked Wolfe products shipped from?
All Naked Wolfe products are shipped from our fulfilment facility in the United Kingdom.
All pre-order item dates are just an estimated date of when stock should arrive and are subject to changes due to unpredicted delays with the shipments.
What hours does the Local Delivery Service operate?
The 90 Minute Local Delivery service is offered to customers within a certain distance from our head office in London. It is available from Monday- Friday 9:00am- 5:00pm BST. If you order outside of these times your order will be sent the following working day. Local Delivery is only available on certain products and you will be notified at checkout if you qualify for this service.
Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order.
How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.