How long does shipping take?
Delivery takes between 1-2 working days from the time of despatch, with a 1-3 day processing time in our warehouse.
Will I have to pay additional taxes and duties?
No, there is no additional taxes or duties to be paid on top of your order. All prices include Tax and Duties.
How much does shipping cost?
Orders delivered to the United Kingdom are charged at a flat rate of £5 for next day delivery or Free 48 hour delivery which is shipped via Hermes. Orders delivered with our Local Delivery service are charged at a flat rate of £15 which are being delivered via courier.
Where are Naked Wolfe products shipped from?
All Naked Wolfe products are shipped from our fulfilment facility in the United Kingdom.
What hours does the Local Delivery Service operate?
The 90 Minute Local Delivery service is offered to customers within a certain distance from our head office in London. It is available from Monday- Friday 9:00am- 5:00pm BST. If you order outside of these times your order will be sent the following working day.
Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order.
How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.