How long does shipping take?
Delivery takes between 1-2 working days from the time of despatch, with a 1-3 day processing time in our warehouse. During a sale period, please allow additional processing time for your order to be despatched.
Please note that our UK warehouse will be closed on December 24th - 28th due to the bank holidays, which will delay dispatching of orders.
**Please allow up to 5 business days for order processing during Black Friday/Boxing Day sale period.**
Will I have to pay additional taxes and duties?
You will not need to pay additional taxes/duties for deliveries to the UK. We fulfill all UK orders from our UK warehouse to avoid these additional charges.
How much does shipping cost?
Orders delivered within the United Kingdom are charged at a flat rate of £5 for DHL Express (1-3 business days) delivery.
Do you ship to all countries?
We ship to almost all countries worldwide. If you are experiencing any issues when selecting a shipping destination please contact firstname.lastname@example.org and the team will be happy to assist you.
Where are Naked Wolfe products shipped from?
All Naked Wolfe products are shipped from our fulfillment facility in the United Kingdom, or from our warehouse in the Netherlands.
Can I return an item I bought on sale?
All sale items purchased with a 50% or higher discount, will be final sale and are non-returnable/ non-exchangeable/ non-refundable.
Any items purchased during a promotional period lower than a 50% discount can only be exchanged for a different size or colour.
During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout.
What if my order is sold out?
In the rare occasion that your order has sold out after you have purchased it, Naked Wolfe will notify you and allow you to exchange to a different style of the same value or process a refund.
All pre-order item dates are just an estimated date of when stock should arrive at the warehouse and are subject to changes due to unpredicted delays with the shipments. All pre-order orders will be dispatched within 24 hours of the stock arriving.
What hours does the Local Delivery Service operate?
The 90 Minute Local Delivery service is offered to customers within a certain distance from our head office in London. It is available from Monday- Friday 9:00am- 5:00pm BST.
If you order outside of these times your order will be sent the following working day. Local Delivery is only available on certain products and you will be notified at checkout if you qualify for this service.
Local Delivery is not available during a sale period.
Can I cancel my order?
Once your order has been placed, we cannot make changes or cancel your order. If once you receive your order and you wish to return it, please reach out to email@example.com and they will accommodate your request.
How do I return an order?
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.